Sagekart (“we” and “us”) is the operator of (https://www.sagekart.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer. However the customs and other costs applicable in importer’s country are not included.
Returns
We do not have returns or refunds policy in international orders. In case of any defective product, Please connect us at sagekartcom@gmail.com we will do the best solution for it.
Delivery Terms
1. Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 7 days. This varies greatly depending on the courier you have selected. We ship orders with Indiapost or Shypmax Premium services which generally takes 7-20 days to get the products delivered.
2. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3. Import Duties, Charges & Taxes
Import duties, charges and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Sagekart encourage you to be aware of these potential costs before placing an order with us. If there exists any extra cost for the shipment which will be borne by customer only.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Sagekart at the customers expense, and the customer will not receive a refund for the value of the costs incurred for the shipment processing of the returned shipment.
Cancellations
International orders can only be cancelled before its dispatched.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
1. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
2. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
3. Customer service
For all customer service enquiries, please email us at sagekartcom@gmail.com
